Support

Effective April 26, 2010 – Enhancements have been implemented which change the way you contact EMC Customer Support, create incidents, and gain access to other support resources.  Read more about new support contact telephone numbers, new support processes and service enhancements and gain access to Powerlink, EMC's online support portal.

EMC’s Kazeon products are designed for simple deployment and non-disruptive operation and are backed by a full range of services to help you maximize the power of your Kazeon deployment. We offer both Enhanced Support and Priority Support for hardware and software, to meet your individual needs.

Kazeon’s support and service team is dedicated to meeting customer needs and ensuring the success of Information Server installations throughout the world. The support team has a wealth of experience with the IS1200 and the enterprise environments in which it is deployed. Please visit Powerlink, EMC’s online support portal, for access to a wide range of resources including release notes, configuration, user and interface guides, FAQs and software downloads.

Note: When contacting us by phone, select the following options for Kazeon Support:
Option 3 - Software > Option 1 - Content Management > Option 1 - Technical Support