Effective April 26, 2010, EMC Kazeon support was integrated into EMC’s global Customer Support organization. As a result, service enhancements and new support procedures have been implemented, including changes to the way you contact support and create incidents/service requests.

As part of this integration, use of email for submitting or updating incidents/service requests (SR’s) has been discontinued. This email alias is no longer being monitored.

EMC Customer Support documents all updates to incidents/Service Requests within Powerlink, EMC’s online support portal. These updates can be viewed at any time in Powerlink. In addition, you can request automatic notification via email and mobile devices when updates are entered.

Additional information on this transition can be found at http://www.kazeon.com/support_transition.
We highly recommend that you review the “Quick Reference Guide” located on this page for updated contact information, FAQs, and valuable Powerlink reference information.